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Consumer Protection Law
Safeguarding Consumer Rights
Consumer Protection Law is designed to protect consumers from unfair trade practices, defective products, deficient services, and misleading advertisements. It ensures that consumers receive fair treatment and have access to legal remedies against businesses and service providers who violate consumer rights. With increasing commercial transactions and digital services, consumer protection has become more important than ever.
Right to Safety
This right guarantees that consumers are provided with accurate information regarding the quality, quantity, potency, purity, standard, and price of goods and services. Such information protects consumers from unfair trade practices and misleading claims. Before making any decision, consumers should demand complete product or service details, enabling them to make informed, responsible choices and avoid falling victim to aggressive or deceptive sales tactics.
Right to Choose
This right assures consumers access, wherever possible, to a variety of goods and services at competitive prices. In situations involving monopolies, it ensures satisfactory quality and fair pricing. It also includes the right to essential goods and services, recognizing that unrestricted choice for a few should not deprive the majority of their fair access. A competitive market with diverse options allows this right to be exercised effectively.
Right to be Heard
This right ensures that consumer interests receive proper consideration at appropriate legal and regulatory forums. It includes the right to representation in bodies and committees established for consumer welfare. Consumers are encouraged to form non-political and non-commercial consumer organizations, which can represent their interests before government authorities and other institutions involved in consumer-related matters.